Khelagho Terms & Conditions — Complete User Guide

Khelagho is an online Sports Betting and gaming platform operating for users in Bangladesh. These Terms & Conditions constitute a legal agreement between khelagho and its users. By using the platform, you agree to be bound by these terms.

Khelagho reserves the right to amend, add to, or revise these Terms & Conditions at any time. Continued use of the platform following any changes means you have accepted the updated terms. We recommend checking this page regularly.

These Terms & Conditions are published in both Bengali and English. In the event of any conflict in interpretation, the English version shall prevail.

To open an account with khelagho, the following conditions must be met:

• You must be at least 18 years of age.
• Each person may register only one account. If multiple accounts are found, all of them will be closed.
• All information provided at the time of registration must be accurate and truthful.
• Your account password must be kept confidential and must not be shared with anyone.
• Any unusual activity on your account must be reported to Khelagho Support immediately.

Khelagho reserves the right to approve or reject any application, particularly where there is reason to believe the information provided is false or fraudulent.

Khelagho reserves the right to verify the age and identity of all users. Any of the following documents may be requested for verification:

• National ID Card (NID)
• Passport
• Driving License
• Birth Certificate (where applicable)

Withdrawals may be held until verification is complete. Khelagho follows this process to maintain a safe and transparent environment.

Submitted documents will be used solely for verification purposes and will not be shared with third parties unless required by law.

Please familiarize yourself with the following rules before placing any bets on Khelagho:

• Once a bet is confirmed, it cannot be changed or cancelled unless khelagho approves it under exceptional circumstances.
• Betting markets and odds may change at any time. The odds at the moment a bet is confirmed are final.
• Khelagho reserves the right to void any bet placed at incorrect odds resulting from a technical error.
• If a match starts early or its schedule changes, the associated bet may be considered void.
• Khelagho reserves the right to investigate and suspend any bet if a suspicious betting pattern is detected.

Khelagho is not responsible for any bets missed due to internet disconnection during live betting. We recommend placing bets on a stable connection.

The following policies apply to all financial transactions on khelagho:

• Deposit methods: Mobile Pay, Nagad, Rocket, and other approved mobile banking services.
• The minimum deposit amount is set by the platform and is subject to change.
• Withdrawal requests are typically processed within 24–72 hours.
• Account verification must be completed before any withdrawal can be processed.
• Bonus funds may only be withdrawn after the specified wagering requirements have been met.
• Withdrawals to third-party accounts are not permitted — funds can only be withdrawn to an account registered in your own name.

To prevent money laundering, khelagho is obligated to investigate suspicious transactions and report them to the relevant authorities where necessary.

Khelagho offers a variety of bonuses and promotions, each with its own terms detailed on the bonus page. The general rules are as follows:

• Each promotion applies once per individual unless otherwise stated.
• If the wagering requirements are not met within the specified timeframe after a bonus is credited, the bonus will be forfeited.
• Bonus abuse — such as creating multiple accounts from the same household or device — is a punishable offence.
• Khelagho reserves the right to withdraw or modify any bonus at any time.
• Bonus funds are separate from earned winnings — they are calculated independently at the time of withdrawal.

You may withdraw your own deposited funds before meeting the wagering requirements; however, doing so will cancel the associated bonus.

Khelagho places responsible gaming at the forefront of everything we do. We believe betting should be a source of enjoyment — never a cause of financial or emotional stress.

• Daily, weekly, and monthly deposit limits can be set on each account.
• You can use the Self-exclusion feature to temporarily deactivate your account for a set period.
• Khelagho encourages anyone experiencing problem gambling to seek professional support.
• It is the responsibility of parents and guardians to keep minors away from the platform.

If you feel that betting is having a negative impact on your life, please contact khelagho Support immediately or visit the Responsible Play section.

Khelagho may suspend or permanently close an account at any time for any of the following reasons:

• Providing false or misleading information during registration.
• Operating multiple accounts.
• Misuse of bonuses or attempting to exploit the system.
• Misconduct toward other users or staff.
• Money laundering or fraudulent activity.
• Allowing others to use or selling your account.

If an account is closed, any legitimate balance will be refunded; however, bonuses or funds obtained through suspicious means will be forfeited.

Users may also request to close their own account at any time by contacting Support.

Khelagho takes the protection of your personal data very seriously. Information collected is used solely for the following purposes:

• Account Management & Verification.
• Payment processing.
• Customer Service & Support.
• Meeting legal and regulatory obligations.
• Platform development and improvement of the user experience.

For full details on how we collect, store, and use your data, please visit our Privacy Policy page.

Khelagho may update these Terms & Conditions at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions or concerns about these terms, please contact us:

• Email: support@khelagho.app
• Live Chat: Log in to the platform and chat with us directly.
• Hours: 24 hours a day, 7 days a week.

These Terms & Conditions are governed by the applicable laws of Bangladesh. Any disputes will be referred to arbitration for resolution.