Khelagho Privacy Policy — Your information is safe with us

This privacy policy applies to the khelagho platform and all its services. It covers you whenever you visit khelagho.app, create an account, place a bet, or interact with us in any way.

Khelagho believes users should have full control over their own data. That is what we work towards — we only collect the information strictly necessary to provide our services.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. If anything is unclear, please get in touch with us.

Khelagho collects two types of information — directly from you, and automatically based on how you use the platform.

We never collect your bank PIN, password, or full card number. Payment details are processed directly through the secure systems of the relevant service providers.

Khelagho uses your information for the following purposes:

• Account Management: To facilitate registration, login, and profile updates.
• Payment Processing: Processing deposit and withdrawal requests quickly and accurately.
• Security Assurance: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your queries and complaints promptly.
• Service Improvement: Analyzing usage patterns to continuously improve the platform experience.
• Legal Obligation: To store and report data in accordance with regulatory requirements.
• Personalised Offers: Showing you relevant bonuses and promotions based on your preferences.

Khelagho uses industry-standard technology to protect your information. Our security measures are multi-layered:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Restricted Access: Only authorized personnel have access to user data.
• Data Backup: Data is regularly backed up to secure, protected servers.

Data is typically retained for up to five years after account closure, unless a longer period is required by law. After that, data is securely deleted or anonymized.

Khelagho never sells your information. However, data may be shared in the following limited circumstances:

• Payment Providers: The necessary information is shared to process transactions on platforms such as Mobile Pay, Nagad, and Rocket.
• Law Enforcement: Sharing information in response to a court order or lawful government request is a legal obligation.
• Technology Partners: Certain service providers handling server hosting and technical support may have limited access to your data — but they are bound by strict confidentiality agreements.
• Corporate Changes: In the event of a merger or acquisition, khelagho may transfer user data, however the new owner will be bound by the same Privacy Policy.

Outside of the cases listed above, your information is never shared with anyone without your consent.

Khelagho uses cookies on its website. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme, and other settings.
• Analytics Cookies: Which pages are visited most and where users spend the most time — this data is used to improve the platform.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Under khelagho's Privacy Policy, you have the following rights:

Khelagho is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor has inadvertently created an account, that account will be closed immediately and all associated data will be deleted.

Khelagho may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• A notification will be sent to your registered email address for any significant changes.
• A brief notice will be displayed upon logging into the platform.

Continuing to use the platform after any changes have been made constitutes acceptance of the updated policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@khelagho.app
• Live Chat: Log in to the platform and reach us via live chat.
• Response Time: Typically within 2–5 business days.

We take every privacy request seriously and aim to respond as promptly as possible.